In many ways, the best way to provide support to a potential client is through a live chat, with a real person on the other side of the line. However, when that’s not possible, a chatbot is the next big thing. These software apps can ‘talk” to customers and provide guidance on many topics. Sadly, most bots are pretty straightforward and never pass the Turing test, which results in unsatisfied, frustrated clients.
The good news is – there are several leading chatbot app developers on the market, and they can be trusted with creating a bot for your website. We’ve compiled a list of the best chatbot development companies Singapore has to offer. This country is known for its leading IT corporations and smaller businesses. They’re reliable, easy to reach, and affordable. Join us, and let’s take a quick look at the virtual helper vendors and what they have to offer.
Top List of Chatbot Development Companies Singapore (Updated August, 2020) Review
This company’s chatbot is intelligent, convenient, and might be a good choice as a cheap-and-cheerful pick. But, it struggles when engaged in a complex conversation and can’t deliver the near-human experience that the best bots are known for. All that this app is good for is answering questions about the company, the services/tools you provide, and the potential benefits.
On the bright side, Sun Pro doesn’t take long to develop a chatbot and it won’t cost you a pretty penny. We have to, however, say, that if you’re aiming at providing high-quality support, this company’s virtual helper won’t cut it. So, if that’s the case for you, we recommend looking elsewhere.
Next, we’ve got Bus Uncle – a small chatbot company in Singapore with a limited staff of employees. They can develop a chatting bot from scratch, and usually try to satisfy the employer’s wishes, but the quality leaves a lot to be desired. As a temporary solution, their software can be of use. It will answer customer queries and provide answers to frequently asked questions.
Those include pricing, development details, deadlines, and such. The Bus Uncle chatbot heavily relies on AI engines to do all the heavy lifting. That allows it to be relatively effective as an automated virtual helper when you can’t afford a human support agent. The bad news is – this bot isn’t nearly as flexible and versatile as we’d like it to be and lags behind the leaders like the Virtual Electronics chatbot.
Thousands of completed projects, hundreds of satisfied clients and an international reach – that’s what Virtual Electronics is all about. They’ve been in the IT business for more than a decade and are trusted by the likes of Intel, APNIC, AWS, and SFA, to name of few. Of all the chatbot vendors on the list, VE is the most qualified and dependable company.
With a big staff (40+ employees), offices around the world, and some of the best experts in the field, they are a go-to developer if you want high-quality service. And, they always stick to the user-oriented approach, meaning they’ll create a virtual helper that’s specifically designed with your business in mind. It will be available 24/7 and keep up with even the most detailed conversations.
With this chatbot, you’ll increase the effectiveness of your communications to 90%, which can’t be said about most “chatting bots” on the market. That’s achieved thanks to leading IT solutions like NLP (Natural Language Processors), advanced self-learning AI, and more. It “speaks” multiple languages, maintains a natural dialog, and won’t cost you much.
Virtual Electronics can be reached through the Contacts menu on the official website. There, you’ll find an email, phone number, and the company’s address in Singapore. Or, you can use the “Get In touch” form, leave your contacts, and the support agents will give you a call or write you an email. VE’s support doesn’t take long to get back at customers and is tech-savvy. VE is also present on Facebook and LinkedIn.
Awebstar claims to be a #1 ranked software developer that specializes in chatbots. And while it does provide a long list of services and creates decent apps, its virtual helper is not as advanced as you’d think it would be. As an automated communicator that’s available 24/7 and can be reached through one single click, it’s a solid choice.
Sadly, it acts exactly like a regular bot and can’t support a conversation that involves details. It uses pre-written sentences regardless of how specific the user’s questions are. Therefore, if you don’t want your potential clients to be somewhat disappointed by this clumsy AI, Awebstar might not be a perfect pick. This is a low-budget option that can reduce labor costs (you pay for the bot only once), nothing more, and nothing less.
The final chatbot developer in Singapore that we’re going to review today is Robust Tech House. For reducing the customer service cost and providing at least some sort of virtual help to the users, their chatterbot is not the worst investment for your money. It’s smarter than most options on the market and implements some advanced AI algorithms to look and feel human.
Don’t expect it to be as believable as, say, the VE chatbot, but it does get the job done. It can automate parts of your business by scheduling appointments, processing payments, and answering questions. When engaged in a conversation with the RTH bot, it’s obvious that it’s not a real human. Still, for getting answers to basic questions, it’s better than waiting for 24+ hours to get a response via mail.
That’s about it for our list of the best chatbot development services in Singapore. Overall, we discussed five leading vendors that can be trusted with developing a chatterbot for customer service/information gathering. Without a proper bot that can be accessed through a pop-up menu, it will be harder to convince potential clients that your services are exactly what you need.
As mentioned in the beginning, there are many “generic” chatbots that use basic, pre-written messages to communicate with human users. A more complicated one, however, implements advanced algorithms to be able to answer even the most complex questions.